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Evidence Guide: HLTAADV001 - Support clients to access health services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAADV001 - Support clients to access health services

What evidence can you provide to prove your understanding of each of the following citeria?

Support clients to communicate with service providers.

  1. Use culturally appropriate and safe communication when working with client.
  2. Support client to communicate in their preferred language and organise any required interpreting services.
  3. Provide clear explanation of services offered by specific health service providers to client and significant others.
  4. Identify and use appropriate visual aids and other resources to support client understanding.
  5. Ask open questions and actively listen to establish specific client needs and confirm understanding of information.
Use culturally appropriate and safe communication when working with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support client to communicate in their preferred language and organise any required interpreting services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear explanation of services offered by specific health service providers to client and significant others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use appropriate visual aids and other resources to support client understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ask open questions and actively listen to establish specific client needs and confirm understanding of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist service providers to understand client needs.

  1. Communicate client needs to health service providers based on information provided by client and significant others.
  2. Give health service providers relevant supporting information about local community values, beliefs and language.
  3. Follow organisational procedures for maintaining confidentiality of client information.
Communicate client needs to health service providers based on information provided by client and significant others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give health service providers relevant supporting information about local community values, beliefs and language.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational procedures for maintaining confidentiality of client information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide practical support.

  1. Identify practical support that would assist client to access health services.
  2. Organise practical support based on individual client needs.
  3. Provide clear and accurate information to client and significant others about arrangements made.
  4. Make follow-up contact with client and significant others to reconfirm services and encourage their use.
  5. Contact client and significant others after use of services according to organisational procedures.
Identify practical support that would assist client to access health services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise practical support based on individual client needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and accurate information to client and significant others about arrangements made.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make follow-up contact with client and significant others to reconfirm services and encourage their use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact client and significant others after use of services according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge